Refunds

Eligibility

A refund may be requested by the person or company named on the invoice. Seats are not transferable as a way to avoid this policy. Consumer buyers in the United Kingdom also keep any rights that statute does not allow us to limit.

Timeframe

For Cohort Atelier (Retention Architecture), a full refund is available if you write to the desk at least 14 full days before the first sitting. Between 13 days and the first sitting, a partial refund of 60% of the fee may be offered if we can fill the chair; if we cannot, the fee is retained to cover faculty time already committed. After the first sitting begins, fees are not refunded except where we cancel the programme or statute requires it.

Signal Desk bookings may be cancelled for a full refund up to 5 full days before the sitting. Later cancellations are non-refundable unless we cancel.

Observatory retainers are invoiced quarterly in advance. A quarter that has started is non-refundable. Notice of 30 days is required to stop the following quarter.

Full or partial refund — conditions

We offer a full refund if Channel Cachecore cancels a sitting, moves it more than two hours without your agreement, or is unable to provide the named faculty substitute of equivalent standing. Partial refunds, where stated above, are calculated on the invoiced fee excluding VAT that we must still remit.

Missing sittings because of your calendar, visa, or connectivity is not a ground for refund. Retention Architecture allows two absences; a third pauses marking and does not, by itself, create a refund.

Non-refundable items

Travel and accommodation you book to Upper Burgate are never refunded by us. Third-party software licences you buy to follow a sitting are yours. Printed materials, once posted at your request, are non-refundable. Gift seats are treated as used once the recipient attends any portion of a sitting.

Refund process

Write to info@channel-cachecore.digital with the invoice number, the programme name, and whether you are asking for cancellation or a statutory complaint. We acknowledge within two working days and decide within ten working days of receiving the information we reasonably need.

Processing time and method

Approved refunds are returned by the same method as the original payment where that is possible, typically bank transfer in pounds sterling. Allow 14 working days after approval for the funds to show. We do not refund in cash at the studio.

Cancellation by us

If we cancel, you may choose a seat on the next comparable cohort or a full refund. We are not responsible for consequential costs.

Exceptions

We may, at discretion, offer a credit rather than cash if a documented bereavement or serious illness prevents attendance and you write before the third sitting. Credits expire after 12 months. Discretion is not a promise and does not create a course of dealing.

Refund requests: info@channel-cachecore.digital · 077 1799 6624 · 7 Helland Bridge; Upper Burgate; SP6 1WG; United Kingdom